Diamond Hills Spa - General Information

General Information

Mission Statement

Our mission at Diamond Hills Spa is to provide unparalleled spa services with the highest standards of integrity exemplified by our highly trained, creative, and innovative professionals. We strive to enlighten our guests in a tranquil environment, helping them improve spirit, state-of-mind and lives as a whole.

Appointments

We strongly suggest making appointments well in advance to help ensure you get your preferred time. Please arrive 30 minutes to one hour prior to your first treatment. This will not only allow time to check in, but will allow you time to make use of the warm areas in the facility. The use of steam room, spa, or shower will relax your muscles so that you receive the full benefits of your service. If you arrive late, please note that your treatment will end when originally scheduled as a courtesy to the next guest.

Spa Facility

Enjoy over 3,000 square feet of pure pampering during your visit to the spa. Relax in our private lounge, courtyard, soothing spa, dry sauna or wet steam room. In your locker you will find a plush robe, spa slippers and towel for personal use while enjoying the spa services. Personal amenities are also provided along with complimentary beverages and teas.

Fitness Facility

Diamond Hills Spa is affiliated with Diamond Hills Sports Club and Spa. The sports club offers a wide variety of fitness activities & group exercise classes, including yoga, Pilates, group cycling, swimming and other activities. For a small fee, spa guests may enjoy the use of these facilities during their stay.

Cancellation Policy

If you must cancel or reschedule your appointment, please observe our 24-hour cancellation policy to avoid being charged in full for the scheduled treatment.

Suggestions

  • Drink plenty of water before and after spa services.
  • Do not bring valuables to the spa.
  • Turn cell phone off.
  • Bring a swimsuit if you would like to use the spa or the clubs' swimming pools.

Gratuities

Gratuities are not included in the price of the service, and may be given at your discretion. Fifteen to twenty percent is customary. An 18% gratuity will be applied to groups of three or more.

Children & Juniors

Minors are welcome to experience nail and facial services with a guardian's approval. Minimum age for massages and body treatments is 16.

Cuisine

We are pleased to offer a spa cuisine menu. See Spa Concierge for details.

Gift Cards

Gift cards are an ideal year-round gift. Gift cards may only be used at Diamond Hills Spa. Unless otherwise required or limited by law, cards are not redeemable for cash. Treat like cash. Gift cards are non-refundable and non-transferable. Gift cards will not be replaced if lost, stolen or destroyed.

All services available to women, men and juniors. Any change from package guidelines will be subject to additional charges. Specials cannot be combined. Rates are subject to change without notice.

Diamond Hills Spa is open to the general public. Diamond Hills Sports Club members receive preferred pricing on spa services.

Refund/Return Policy

30 days Merchandise Return Policy: All returns must be no later than 30 calendar days after the purchase.

Proper Documentation: You will need your receipt and the product in its original packaging in order to process your refund.

Good Condition: All returned items must be in their original state and deemed to be in unused condition before they can be accepted for a full refund.

Non-returnable Items: Diamond Hills Spa does not offer a return for discount items or gift certificate and gift card purchases.

Visitor Policy

Diamond Hills Spa facilities are reserved for clients only. For the safety and privacy of our Clients, we are unable to accommodate visitors accompanying Clients in the treatment or the relaxation areas of the Spa.

Children's Policy

Children are not permitted to accompany clients in the treatment or the relaxation areas of the Spa. The Diamond Hills Play Center is available to Spa guests for children 6 years and younger, the Kids Club is available for children ages 7 to 17 and is free for children who are members of the sports club. The fee for non-member children is $6.00 per day per child. Please note that Play Center and Kids Club hours vary and there is a two-hour maximum per visit. If you plan on having your children accompany you to the Spa, please check with the staff for the Play Center and Kids Club hours.